Charge

Support

Guide

In Game Issues

Are you experiencing any trouble with your launcher?

If you have a problem with your game during launch or if your launcher is not working, please try these steps before creating a thread.

1. Run as administrator. Always run a patch as administrator.

2. Check your antivirus/anti-malware software. These may interfere with the game, or mark files as viruses.
Always make sure they are disabled or set to allow Seiya files when you run Seiya.
You can check if any files have been deleted by opening your antivirus software.

3. Windows updates. If your computer's windows is not up to date or has outstanding updates, please update it.

4. Graphic Drivers - It is possible that you may need to update your graphic drivers, or downgrade them.
Check the version you are using and get drivers from your computer's graphic card provider's webpage.

5. DirectX - Please make sure you have a current version of DirectX installed to play Seiya.

6. Vcredist - Please make sure you have a current version of Vcredist installed to play Seiya.

7. DirectX & Vcredist - available inside the game folder for manual set-up

8. Reinstall into a different game folder: This sounds unimportant, but please try to reinstall the game to another game folder, even if the original folder was completely removed from the system!
Just change the suggested name of the game folder from the installation window.

9. Restart your computer/router/modem - Some errors are associated with these.

If none of these work, please create a thread under the Technical Support.

Regards,

-Your Seiya Online Team~
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